Website Issues

Are you having a problem using the website? This page lists common issues and how you can solve them.

 

Known issues:

 

If you are a social secretary, please ensure that you have followed the instructions to sign up to the ocean ticket books group here.

If you are not a social secretary, please email the URL you are trying to book with to entertainments@su.ntu.ac.uk stating your course and year of study.

 

The website only shows the first ten events of a given name when building a usergroup. If you have exceeded this, you must go back and give the event a unique name.

  • Ensure the CSVs first row includes all column name even if you are not adding data to the column.
  • The first entry MUST be fully valid or the system assumes all following data is void and won't attempt to import.
  • univ_id (N numbers) MUST be uppercase
  • membership_email MUST be lowercase
  • membership_expiry_date MUST be in the form dd/mm/yyyy 
  • It normally take 2-4 hours of background processing, but can take as long as 48 hours for changes to be reflected. 

The embedded forms on this website are blocked in web browsers such as Microsoft Edge on the university network. To get around this problem, use Google Chrome or click the 'CAN'T SEE THE BELOW FORM?' button

 

If browsing directly to the form, please ensure it is in the form:

Please ensure you only have numbers and letters in the filename. - Dashes are acceptable on newer resources, but brackets () & _ are not allowed

 

My problem isn't listed

You can use the form below to report a new issue to us: