Information & Advice Service

Contact Details
Phone: 0115 8486260
Email: sac@su.ntu.ac.uk
Twitter: @NTSU_Advice

 

The Information & Advice Service provides an independent, free and confidential advice, information and representation service to all students at Nottingham Trent University. Our staff members are employed by the Students' Union. We can offer impartial advice without the risk of a conflict of interest if you contact us about problems you might face with any aspect of your time at Nottingham Trent University.

Online advice

Further information

We can advise on a wide variety of subjects. Our most common enquiries relate to housing advice and money and debt advice, as a result of our independent status we are ideally placed to advise and represent students in relation to academic advice e.g. academic misconduct, academic appeals procedures, complaints against the University and disciplinary proceedings.

We are independent service, however our staff have good links with other University departments and services and outside organisations to ensure you get the best all round help and advice. If we can’t help you, we can usually refer you to someone who can.

We are AQS accredited advice service provider.

We operate a policy of strict confidentiality. This means that we do not disclose anything that a student has told us except when they have given their express permission. The policy covers even the fact that a student has consulted us.

We record all details of a case on a casework database called AdvicePro which is password protected. Only the staff at the Information and Advice Service can access this database designed for students at NTU. Records are destroyed after 6 years.

The Community Officer and the Education Officer are also included in our confidentiality policy.

In very rare cases, where for example there is reason to think that the student is likely to harm themselves or others, we may disclose information without the student's consent. If you would like a copy of the full policy please request this via email sac@su.ntu.ac.uk.

Campus Details
(Term time only) Mon Tue Wed Thu Fri Sat Sun
City Campus
Nottingham Trent Students' Union, The Students' Union, Shakespeare Street, Nottingham NG1 4GH
8:00am - 6:00pm 8:00am - 6:00pm 8:00am - 5:00pm 8:00am - 6:00pm 8:00am - 4:00pm Closed Closed
Clifton Campus
Students Union Reception, DH Lawrence, Clifton Campus, Clifton Lane, Nottingham, NG11 8NS
9:00am - 5:00pm 8:00am - 4:00pm 8:00am - 5:00pm (tel) 9:00am - 5:00pm 8:00- 3:00pm Closed Closed
Brackenhurst Campus
Union Central, The Orangery, Brackenhurst Campus, Southwell, Nottinghamshire
Phone only Phone only Phone / Pre Booked Appointment Phone Only Phone only Closed Closed