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Help

Keep calm and call IAS about anything and everything 

The Information & Advice Service (IAS) provides an independent, free and confidential advice, information and representation service to all students at Nottingham Trent University. We are an AQS accredited advice service provider.

We’re here to help you

Our expert advisers can offer guidance in a number of different areas ranging from money matters to mental health. As a result of our independent status we are ideally placed to provide impartial advice and representation for students regarding academic advice such as academic misconduct, academic appeals procedures, complaints against the University and disciplinary proceedings. If we can’t help you, we can usually refer you to someone who can.

Please note, we are currently only offering telephone appointments. These are available between 9am-5pm Mon-Fri.

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Service Hours

Campus Details
(Term time only) Mon Tue Wed Thu Fri Sat Sun
City Campus
Nottingham Trent Students' Union, The Students' Union, Shakespeare Street, Nottingham NG1 4GH
8:30am - 4:00pm 8:30am - 4:00pm 8:30am - 4:00pm 8:30am - 4:00pm 8:30am - 4:00pm Closed Closed
Clifton Campus
Students Union Reception, DH Lawrence, Clifton Campus, Clifton Lane, Nottingham, NG11 8NS
8:30am - 4:00pm 8:30am - 3:00pm 8:30am - 4:00pm (tel) 8:30am - 4:00pm 9:00am- 3:00pm Closed Closed
Brackenhurst Campus
Union Central, The Orangery, Brackenhurst Campus, Southwell, Nottinghamshire
Phone only Phone only Phone / Pre Booked Appointment Phone Only Phone only Closed Closed

Please note, we work reduced hours outside of term time. Contact us for more details.

Contact details

Phone: 0115 8486260

Email: sac@su.ntu.ac.uk

 

We operate a policy of strict confidentiality. This means that we do not disclose anything that a student has told us except when they have given their express permission. The policy covers even the fact that a student has consulted us.

We record all details of a case on a casework database called AdvicePro which is password protected. Only the staff at the Information and Advice Service can access this database designed for students at NTU. Records are destroyed after 7 years.

The Community Officer and the Education Officer are also included in our confidentiality policy.

In very rare cases, where for example there is reason to think that the student is likely to harm themselves or others, we may disclose information without the student's consent. If you would like a copy of the full policy please request this via email sac@su.ntu.ac.uk.