We can advise on a wide variety of subjects. Our most common enquiries relate to housing advice and money and debt advice, as a result of our independent status we are ideally placed to advise and represent students in relation to academic advice e.g. academic misconduct, academic appeals procedures, complaints against the University and disciplinary proceedings.

We are independent service, however our staff have good links with other University departments and services and outside organisations to ensure you get the best all round help and advice. If we can’t help you, we can usually refer you to someone who can.

We are AQS accredited advice service provider.

We operate a policy of strict confidentiality. This means that we do not disclose anything that a student has told us except when they have given their express permission. The policy covers even the fact that a student has consulted us.

We record all details of a case on a casework database called AdvicePro which is password protected. Only the staff at the Information and Advice Service can access this database designed for students at NTU. Records are destroyed after 6 years.

The Community Officer and the Education Officer are also included in our confidentiality policy.

In very rare cases, where for example there is reason to think that the student is likely to harm themselves or others, we may disclose information without the student's consent. If you would like a copy of the full policy please request this via email sac@su.ntu.ac.uk.