We operate a policy of strict confidentiality. This means that we do not disclose anything that a student has told us except when they have given their express permission. The policy covers even the fact that a student has consulted us.

We record all details of a case on a casework database called AdvicePro which is password protected. Only the staff at the Information and Advice Service can access this database designed for students at NTU. Records are destroyed after 7 years.

The Community Officer and the Education Officer are also included in our confidentiality policy.

In very rare cases, where for example there is reason to think that the student is likely to harm themselves or others, we may disclose information without the student's consent. If you would like a copy of the full policy please request this via email sac@su.ntu.ac.uk.

The Information and Advice Service is a confidential service for members of Nottingham Trent Students' Union and, therefore, we can only speak to our students themselves. Please ask your son/daughter to contact us directly, so we can assess what advice and information they may need (whether from us, or another service).

We understand that students' parents are emotionally and often financially involved in their son/daughter’s lives - however we cannot discuss any student details with parents, guardians or family members or even confirm they have been in contact with us.

One of our service principles is to empower students. Your son/daughter has become legally responsible for their decisions and the consequences of how they live - we are here to help them through issues they may face, as adults. Our many years of experience has also shown it is in the best interests of adviser and student to have that direct contact.

If you do divulge any information to us about a student, and they are engaging with our service, we will make them aware of the information you have given us.

We can provide general information to parents, for example, where students can go for welfare support or academic help and you can visit our website for information on a number of issues affecting students. 

If you would like any specific advice for yourself on any issues e.g. what liabilities you have as guarantor, student finance queries etc. there is a wide range of organisations who may be able to help you, such as Citizens Advice, Shelter or Student Finance.

If you have concerns about your son/daughter’s wellbeing, you may wish to contact someone at the University, although bear in mind that under normal circumstances no information about students can be divulged to parents without the student's express permission. Please read the University's parent and carer FAQ’s for more information.

For more details about sources of wellbeing information and support, both externally and within the University, please see the University’s get help and support page.

Student Minds also have useful information about supporting your son/daughter at University.

Thank you for your understanding.