Academic Support
In this section, you will find advice on what to do if you need help with any academic issues, and more importantly — how to avoid them in the first place.
If you experience any general issues with your course, you should first speak to your course rep. But if you find yourself struggling with a specific problem (e.g., your workload or you feel you've been unfairly treated or graded), speak to our advice team, who are independent from the university and can give you straight, honest advice without any conflict of interest.
To support you with your studies and avoid issues in the first place, we've put together some advice that should help you manage your time and study effectively.
Apply for an Assessment Deadline Extension
Sometimes personal circumstances, like illness or bereavement, might impact your ability to study, prepare for, or finish your assessment. Learn more about what to do.
You can apply for:
You can apply through MyAcademicRequests and will be required to complete a declaration as part of your application. If your request is approved, you will be given a new deadline to submit your assessment.
If you have already submitted your assessment, you won't be eligible for any type of extension.
An automatic short extension is for 7 days. This extension will apply to all assessments that are due for submission within 7 days of your request.
You can apply for an automatic short extension from 7 calendar days before the deadline and no later than 72 hours after the deadline. You can self-certify for this type of extension, without needing to have additional evidence.
You can submit up to two automatic short extensions in each academic year. You cannot use both of these for the same assessment.
Any additional extension requests will need to be supported by evidence (acceptable evidence).
Once submitted, your extension application can't be retracted.
Submit an automatic short extension through MyAcademicRequestsAn evidenced (longer) extension is for up to 14 days. You can apply for an evidenced extension any time before the assessment deadline, but no more than 7 days after the deadline.
You will need supporting evidence for this type of extension. Learn more about examples of acceptable evidence.
If you have had an automatic short extension, you can apply for a longer, evidenced extension within 24 hours of the revised deadline.
If you have an access statement which permits extensions, you can submit one evidenced extension to cover all relevant assessments throughout the academic year. You should use your access statement as evidence to support your submission.
Submit an evidenced extension through MyAcademicRequestsOnce you have applied for an evidenced extension, we will get back to you within 5 working days to confirm if your extension request has been accepted.
Sometimes you may be waiting for evidence. In this case, you can complete a self-certification form and upload that to your MyAcademicRequest. This can be used for an extension of up to seven days; any more than seven days will need additional evidence.
If you're unable to access the online platform, please complete the offline application form and send it to your School Administration team.
Evidenced extension example
"I had been feeling unwell for over a week so visited my GP. I have now been diagnosed with bacterial tonsillitis and have been prescribed antibiotics today. I would like to request an extension of 14 days as I've been advised the antibiotics will likely take a few days to have any effect. I have been unable to focus on my work whilst feeling unwell and need time to recover. I have uploaded a medical note from my GP, along with my prescription, as evidence."
Sometimes your personal circumstances might affect you for longer than 14 days or mean that you can't sit an exam or other in-person assessment. When this happens, you can ask to delay until the next assessment opportunity, which will usually be in the summer.
You can apply if:
- Your personal circumstances impact you for more than 14 calendar days.
- You will miss an exam or presentation on the assessment day.
- You initially requested an extension for 7 days or up to 14 days, but your circumstances lasted longer.
- You are waiting for an Access Statement or reasonable adjustments.
You can apply for a delay until the next assessment opportunity as soon as possible, before or no later than 7 days after the assessment date or deadline. To do this, you will need to provide supporting evidence.
If you have been unwell in the 7 calendar days up to or after the assessment deadline, or in the seven calendar days before the start time of the assessment event, you can complete a self-certification form and upload that to your MyAcademicRequest as supporting evidence.
Submit an assessment at the next opportunity requestPersonal circumstances can impact your ability to finish an assessment or sit an exam at any time. This can happen when you have to resit, or take an exam at the next opportunity, or when you need to submit referred work.
If this happens to you, you should notify your School by submitting an application through MyAcademicRequests:
- If this is for a referred assessment, you should submit via the Evidenced Extension route as detailed above.
- If this is for an exam, you should submit via the Assessment at the Next Opportunity as detailed above.
When reviewing the request, the number of previous attempts and/or opportunities to submit or take an assessment may be taken into consideration.
We understand that you may be anxious, distressed or find it difficult to talk about your personal circumstances. You might also need advice and support.
If you want to talk to someone about your assessments, we suggest you speak to your Personal Tutor, Course or Module Leader or Course Administrator. They will be able to offer advice and can help you to access other sources of support, such as wellbeing, if you need it.
We offer a range of support services to help you deal with your personal circumstances, and you can find a list of the services NTU offers on their website.
You can also get independent advice by booking an appointment with our Student's Union Information and Advice Service.
Support for Your Studies
We try to ensure that your studies aren't disadvantaged by any external circumstances, disability, learning difficulty, or long-term health condition. Find out more about the range of support available to you.
If you need to talk to somebody about your studies, the Library offers one-to-one support sessions with Learning and Teaching Librarians, Academic Skills Advisers, and Student Mentors.
The Library also offers bookable appointments for maths and statistics support.
You can find out more about the help available from the Learning and Teaching team on our Library pages. This includes tailored support with academic writing and referencing.
We recommend you access any relevant study support offered within your Academic School. You'll find details of this support in your module learning rooms on NTU's Online Workspace (NOW).
NOW is a crucial source of information — you'll be able to find videos of lectures, articles, and a wide range of learning resources.
Make sure you understand each assignment and be confident about asking for help early on. Our staff are experienced in supporting students with a range of disabilities and learning or health conditions.
All the PCs in our resource rooms feature assistive technology applications.
Free assistive technology resources are available to help you with your studies. These include text-to-speech and mind-mapping apps.
You may have been allocated assistive equipment and software through the Disabled Students' Allowance (DSA). If so, make sure you use the provision to support your study and learning.
You'll have access to online services including first-line IT support, e-resources, and academic skills support such as LinkedIn Learning — an online library of high-quality instructional videos taught by industry experts.
The Library also provides over 777,000 e-books and over 200,000 e-journals. You can access the majority of these both on and off campus.
We provide academic English and language support to international students who meet our English language requirements and are studying for a degree at NTU. These sessions are offered free of charge and are non-credit-bearing and non-assessed.
Submit an Academic Appeal
Find out about the Academic Appeals regulations and how to submit an appeal.
If you need to discuss your circumstances urgently, please read the support information below or contact your School Administration team.
Academic Appeals Regulations
The Academic Appeals regulations refer to the NTU Quality Handbook Section 17B: Academic Appeals Policy and Process. There are strict timelines for submitting either an R4R or Academic Appeal — please refer to Section 17B.
For independent advice you can contact the Nottingham Trent Students' Union Information & Advice Service. For additional support, contact the University's Student Support Services.
Submit an appeal or R4R application
If you have some concerns with your result, please speak to your School in the first instance. The appropriate person to advise you may be your Course Leader, Module Leader, Personal Tutor or School Administrator.
If you remain unsatisfied, and you feel you meet one or more of the grounds, you may submit a Request for Reconsideration (R4R). An R4R allows you to appeal against the decision of a Board of Examiners and comprises the first stage of the Academic Appeals Process.
Please note that you can submit an R4R only after the Board of Examiners have met and your results have been published.
If you have received the outcome of your R4R and feel you meet one or more grounds for appeal, you may then submit an Academic Appeal — the second and final stage of the process.
Separate arrangements exist for complaints about the learning experience. See the NTU Complaints Procedure for Students.
Requests for Reconsideration (R4Rs)
An R4R must be submitted no later than 10 working days from the date your results are published after a Board of Examiners. Submissions made after 10 working days must clearly evidence the reason for the lateness.
You can submit via the online Academic Appeals Portal. For guidance, please download the Appeal Portal FAQs.
You will need to be clear on: the grounds on which you are seeking reconsideration, the module(s) that are affected, and the outcome you are seeking. You will also need to provide appropriate evidence.
Your R4R application is not evidence in itself. You need to be able to substantiate your case with independent documentary evidence (i.e. something which is not your assertion alone). The evidence should normally be original (e.g. a doctor's note) and not a copy. Please refer to Section 10 of the Academic Appeals Policy for further information.
There are three grounds:
- A. The student believes there has been a material error or irregularity by the University in the assessment process.
- B. One or more of the constituent parts which have made up a student's final outcome are incorrect.
- C. The student has additional material information which could not have previously been made available through the Notification of Extenuating Circumstances (NEC) policy or to the Board of Examiners.
Dissatisfaction with your result is not grounds for submitting an Academic Appeal as it constitutes disagreement with academic judgement.
Academic judgement is a judgement made about a matter where only the opinion of an academic expert will suffice — for example, a judgement about assessment or degree classification, whether feedback is correct or adequate, or the content or outcomes of a course. A student cannot appeal simply because they believe they ought to have received a higher grade or mark.
For clarification on the R4R procedure please contact your School in the first instance. The appropriate person to advise you might be your Course Leader, Personal Tutor, or School Administrator.
For independent advice you can contact the Nottingham Trent Students' Union Information & Advice Service.
For additional support, contact Student Support and Advice, including Health and Wellbeing support.
The Reconsideration Panel (RP) will review your Request for Reconsideration. Your application may be substantiated or unsubstantiated. It may be unsubstantiated and rejected for various reasons, including if it was submitted out of time, not made on one of the permitted grounds, or if you have not provided appropriate evidence.
Please note: where an R4R or Academic Appeal is substantiated and upheld, it is not the policy of the University to adjust marks, grades or degree classifications, but to provide circumstances in which a student can demonstrate their academic ability unhindered.
If you have received the outcome of your R4R and feel that you meet one or more grounds for appeal, you may submit an Academic Appeal. This comprises the second and final stage of the Academic Appeals Procedures.
Please note that you can submit an Academic Appeal only after you have completed the R4R stage. This means you have received an R4R outcome letter from the Reconsideration Panel or Board of Examiners.
Separate arrangements exist for complaints about the learning experience. See the NTU Complaints Procedure for Students.
A student with an ongoing R4R or Academic Appeal may attend their graduation ceremony, however they will not be presented with their certificate, which will be issued once the investigation has been closed.
Please note that if a student attends a graduation ceremony and has not submitted an R4R or Academic Appeal, the University will take the view that the student has accepted their award.
Academic Appeals
You can submit an Academic Appeal using the online Academic Appeals Portal. You will need to be clear on the grounds for your appeal, the module(s) affected, and the outcome you are seeking, along with appropriate supporting evidence.
Under the Academic Appeals Policy and Process, an Academic Appeal must be submitted no later than 10 working days from the date you receive the outcome of your R4R.
There are two grounds:
- If you believe that the University failed materially to follow its own procedures in an earlier stage of the process; or
- If you have material new information which you could not have previously made available for consideration through the NEC process, to the Board of Examiners, or to the Reconsideration Panel.
Dissatisfaction with your result is not grounds for an Academic Appeal as it constitutes disagreement with academic judgement.
Your application is not evidence in itself. You need to substantiate your case with independent documentary evidence (i.e. something which is not your assertion alone). The evidence should normally be original (e.g. a doctor's note) and not a copy. You will need to scan your evidence so that you can upload it to the Appeals Portal.
For clarification on Academic Appeals procedure, please first contact your School. The appropriate person to advise you might be your Course Leader, Personal Tutor, or School Administrator.
For queries about the Appeals Portal, you can email the Policy and Regulations Team.
Your application will be investigated by the Academic Registrar or their nominee in the Academic Registry — a central department that operates independently of your School.
During the investigation, we may contact you if we need further information. Please note that your appeal will be on hold until we receive a response from you.
Your application may be upheld, partially upheld, or rejected. In exceptional cases, it may be referred to an Appeal Hearing.
If your appeal is upheld or partially upheld, it may be referred to the Board of Examiners to review. Please note that an upheld appeal does not guarantee that your mark will change — it is not University policy to adjust results, but to give you a chance to perform to the best of your academic abilities.
Your appeal may be rejected if it was submitted out of time, not made on one of the permitted grounds, or if you have not provided appropriate evidence.
You have no further right of appeal within the University, but you may be able to take your case to the Office of the Independent Adjudicator for Higher Education (OIA). You must apply to the OIA within 12 months of the date of your Completion of Procedures Letter. There is no cost for NTU students.
Academic Integrity and Good Academic Practice
Please note: from Friday 19 – Monday 22 September 2025, the appeal system will be updated. New applications cannot be submitted during this time. Please hold your application and submit from Tuesday 23 September. You will not be impacted by submitting your application later.
If you need to discuss your circumstances urgently, please read the support information below or contact your School Administration team.
Academic integrity is a commitment to shared values and behaviours including honesty, trust, fairness, respect and responsibility in your studies and assessments. This page explains NTU's approach to academic integrity, what support is available, and what happens if concerns are raised about academic practice in an assessment.
Skilful and ethical academic practice is a key part of academic integrity and is about making sure that anybody who reads your work can easily identify your own thoughts and ideas and can separate these from the thoughts and ideas of others.
NTU will help you to develop good academic practice skills during your time at university so that you can act with academic integrity.
If you do not follow good academic practice in your assessments, it might be considered cheating and give you an unfair advantage. If the University is concerned about the academic integrity of any of your assessments, it will review what has happened and may need to take action.
You can read the full details here: Academic Integrity policy
NTU will help you develop good academic practice skills during your studies. Useful resources include:
NTU uses Turnitin, an online tool that helps you check text matches with other documents. Once you have written an assessment, you can use Turnitin to review your academic practice.
You will normally also have the chance to complete formative assessments on your course. These are practice assessments which do not count towards your final grade, but help you build your academic practice skills through feedback.
Making mistakes is an important part of learning, and sometimes you might accidentally show poor academic practice in your assessments — for example, not using quotations correctly, or reproducing an existing idea as your own.
If this happens, you will usually be contacted so that the issue can be explained and further support can be put in place for you. You might be asked to look at support materials, attend a course, or discuss your work with your personal tutor.
It is important to engage with this support so that the same mistakes are not repeated in future assessments. Repeated issues can lead to more serious academic misconduct concerns.
Academic Misconduct
If there is a repeat of poor academic practice, or if there is a large amount of poor academic practice in an assessment, this may be treated as academic misconduct and will be reviewed.
You may be invited to a meeting to discuss the possible academic misconduct. Before the meeting takes place, you can provide a written statement and/or evidence. You can also invite someone to attend with you for support, such as a friend or someone from the Students' Union.
After the meeting, you will receive an outcome in writing. This will explain whether academic misconduct has been confirmed, the reasons for the decision, and what it means for you. For example, if misconduct is confirmed, your assessment grade might be limited to a low grade.
You may also decide to admit the claim before the meeting. If you do, you may not need to attend, and your admission will be taken into account when the potential outcome is considered.
If you are worried about a possible academic misconduct concern, support may be available from a support advisor or the Students' Union.
Some academic misconduct is more serious — for example, if you already have had confirmed academic misconduct on an assessment, or there may be concerns about the type or amount of possible misconduct.
If NTU believes there may be possible serious academic misconduct, you may be asked to attend a hearing where a panel of colleagues will review the concern.
Before the hearing takes place, you can provide a written statement and/or evidence, invite someone for support, and invite witnesses if needed.
After the hearing, the panel will decide the outcome and this will be sent to you in writing. For example, if serious academic misconduct is confirmed, you might not be given credit for the assessment or you might not be able to complete your course.
You may also choose to admit the claim before the hearing. If you do, you may not need to attend, and your admission will be taken into account.
Support may be available from a support advisor or the Students' Union.
If you are given a confirmed misconduct or serious misconduct outcome, you can appeal if you feel that:
- The University did not follow its processes correctly.
- You have new evidence that you could not have given earlier.
- The outcome was unreasonable in the circumstances.
You can submit an appeal using the online form. This must normally be done within one week of receiving your outcome, or the appeal may be rejected.
Your appeal will be reviewed and will either be accepted or rejected. If accepted, the outcome will be looked at again and may be changed. If you are unhappy with the outcome of your appeal, you may be able to make a complaint to the Office of the Independent Adjudicator for Higher Education within 12 months.
Submit an appeal using the online formUniversity Meetings
The University operates a Fitness to Study policy, when there are concerns about whether a student can fully engage and succeed with their studies (for example, if a student's health is affecting them progressing on their course).
The University will consider whether additional support needs to be put in place. If you're invited to a meeting about this, we can provide advice and guidance — so do contact us.
The Student Code of Behaviour procedure deals with any behaviour that affects the safety or well-being of students or staff at the University such as bullying, harassment, assault, or criminal behaviour.
Students can raise a complaint against another student through this procedure and it will be investigated by the University and potentially the police.
Contact us if you're invited to a meeting to discuss your conduct.